Warranty

Every machine, grinder and accessory sold by CurioBox is supplied through official channels and carries the manufacturer's warranty for the UAE. This page sets out what that covers, what it does not, and how to make a claim.

1. Applicability and period

• The warranty is valid only where the original CurioBox invoice is retained as proof of purchase.
• The invoice must be produced before any claim can be processed during the warranty period.
• Warranty period: cover begins on the date of purchase shown on your invoice and runs for the period the manufacturer specifies for that product. The period varies by brand and model — email us with your order number if you are unsure what applies to yours.

2. Scope of cover

• The warranty is limited to repair, or replacement with a product of the same or similar design and quality.
• Liability shall in no event exceed the price paid for the product.
• Where a defect cannot be rectified, the product may be replaced free of charge at CurioBox's discretion.
• If the product, variant or accessory is discontinued or out of stock when a claim is made, we reserve the right to offer an alternative product or accessory of equivalent specification.
• Our decision to repair or replace is final.

Nothing on this page affects your statutory rights under UAE consumer protection law.

3. Parts, labour and additional charges

• The warranty covers the service engineer's visit fee and the cost of the defective original manufacturer part.
• Work required because of an electrical supply fault is not covered, and any spares needed in that case are billed separately.
• Any accessory changed at your request, or a part not covered by the warranty, is charged at full price.
• Where a claim turns out not to be covered, we will tell you the cost before any work is carried out.

4. What is not covered

We aim to sort out genuine faults quickly. The warranty does not extend to:

• Wear and tear, or damage caused by chemicals, corrosion, mishandling, tampering or use contrary to the instruction manual
• Damage from natural events or from electrical supply problems
• Scale damage where the machine has not been descaled as the manufacturer instructs, or has been run on unfiltered water in a hard-water area
• Consumable parts that wear in normal use — burrs, seals, gaskets, shower screens, filter baskets and similar
• Products where the serial number has been removed, altered or damaged
• Operation outside the parameters stated in the product documentation
• Any product opened or repaired by a third party — doing so voids the warranty entirely
• Commercial use of a product the manufacturer specifies for domestic use, which voids the warranty
• Cosmetic marks that do not affect how the product works
• Products sold as defective, seconds or liquidation stock, which carry no manufacturing defect claim

Please read the use and care instructions before first use. Storing or operating the product outside those conditions will void the warranty.

5. Warranty or exchange — which applies?

These are two different things, and it is worth knowing which one covers you.

Situation	What applies
Fault or damage found within 2 days of delivery, product unused and in its original packaging	Our exchange process — see the Refund & Returns Policy
Fault that appears after that window	Manufacturer's warranty, described on this page
Change of mind	Neither — see the Refund & Returns Policy

6. How to make a claim

Send us the following and we will take it from there:

• Your order number and date of purchase
• The product name and, where available, the serial number
• A short description of the fault and when it started
• Photos or a short video showing the problem

Email: sales@curiobox.ae
Phone / WhatsApp: +971 50 396 0993, Monday to Saturday, 9:00 AM – 6:00 PM

We aim to respond within 3 working days.

7. Commercial equipment

Commercial espresso machines and grinders may carry different terms, including installation and scheduled servicing requirements set by the manufacturer. Ask us before you buy and we will set out exactly what applies to the model you are considering.

8. Questions

If anything here is unclear, email sales@curiobox.ae. We would rather answer a question before you buy than have you find out afterwards.