Privacy Policy

At CurioBox (curiobox.ae), your privacy is extremely important to us. This policy explains what information we collect, how we use it, and the choices you have. We only ask for personal information when we genuinely need it — usually to process your order, deliver your products, or confirm we're dealing with a real customer.

1. Information We Collect

When you place an order, create an account, or fill out a form on our website, we may collect the following information:

• Your name, email address, and phone number
• Billing and delivery address
• Order history and purchase details
• Any information you voluntarily provide when contacting us

You may also browse our website anonymously without providing any personal information. Like most websites, we automatically collect certain technical data such as your IP address, browser type, and pages visited, through cookies and similar technologies, to help us understand how our store is used.

2. How We Use Your Information

Any information we collect from you may be used to:

• Process and deliver your orders
• Send order confirmations, delivery updates, and warranty or service information
• Respond to your customer service requests and support needs
• Personalize your shopping experience
• Improve our website, products, and services based on your feedback
• Administer limited-period promotions and offers
• Send occasional news, product updates, and offers (only if you have opted in)

3. Payment Information

All credit and debit card payments on CurioBox are processed through secure, PCI-compliant third-party payment gateways. We do not store, sell, share, rent, or lease your card details on our servers at any time. Your payment information is encrypted and handled directly by the payment provider.

4. Sharing of Information

Your personal information will not be sold, exchanged, transferred, or given to any other company for any reason without your consent, except in the following limited cases:

• Delivery partners: we share your name, address, and phone number with courier companies for the sole purpose of delivering your order
• Payment providers: to securely process your transactions
• Service providers: trusted tools that help us operate our store (such as hosting, analytics, and email services), bound to use your data only on our behalf
• Legal compliance: where disclosure is required to comply with UAE law, enforce our policies, or protect our rights, property, or safety

5. Cookies & Third-Party Technologies

Our website uses cookies to keep your cart active, remember your preferences, and understand site traffic. Some third parties — such as analytics providers and advertising networks — may collect information about your online activity through cookies, web beacons, and similar technologies to show you ads tailored to your interests. We do not have access to or control over the information these third parties collect, and their practices are governed by their own privacy policies. You can disable cookies in your browser settings, though some site features may not function properly as a result.

6. Marketing Emails

The email address you provide for order processing may be used to send you information related to your order, along with occasional company news and product updates. If at any time you would like to unsubscribe from marketing emails, simply use the unsubscribe link included at the bottom of every email, or contact us directly.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website runs on secure, encrypted (SSL) connections.

8. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you at any time by contacting us. We will respond to all reasonable requests in accordance with applicable UAE data protection regulations.

9. Changes to This Policy

This Privacy Policy and our Terms & Conditions may be updated occasionally to meet legal, technical, or business requirements. Customers are encouraged to review this page periodically. Modifications are effective on the day they are posted to the website.

10. Your Consent

By using our website, you consent to this Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

CurioBox
Email: Sales@curiobox.ae
Phone / WhatsApp: +971503960993
Alqouz industrial Area 3 Du United Arab Emirates

Refund & Returns Policy

At CurioBox, we hold every order to high quality standards and take great care in packing and delivering your coffee equipment. In the rare instance that something isn't right with your purchase, this policy explains when and how exchanges, returns, and refunds apply.

1. Exchange Eligibility

Your purchase may be eligible for exchange under the following conditions:

• Coffee machines and grinders purchased from curiobox.ae are eligible for exchange for quality-related issues within 2 days of delivery, provided the original packaging and tags are intact and the product is unused.
• Accessories, cleaning products, spare parts, and consumables are not eligible for return or exchange unless the product delivered has a quality or manufacturing defect, or arrives damaged. Please photograph any defect as soon as you open the packaging.

2. Items Not Eligible for Return or Exchange

• Products purchased during sale periods or at discounted pricing
• Spare parts and consumables
• Used, installed, or descaled machines
• Customized products and special bulk orders
• International orders (outside the UAE)

3. How to Request an Exchange or Return

If your purchase meets the criteria above, contact our customer care team within 2 days of delivery:

• WhatsApp / Phone: +971503960993 Monday – Saturday, 9:00 AM – 6:00 PM
• Email: Sales@curiobox.ae

For damage or quality issues, please provide:

• Your order number and date of purchase
• Delivery address
• Clear photos of the defective item and the packaging it arrived in
• For technical faults: a short description of the problem you're experiencing

Our team will investigate and respond within 3 working days.

4. Exchange Process – Quality Issues or Defects

• Pack the product in its original packaging along with the invoice, labels, tags, and all accessories or inclusions sold as part of the purchase.
• We will arrange a free reverse pickup from the delivery address on your invoice.
• Once the product reaches our warehouse, it undergoes quality inspection. If the issue is confirmed, a replacement unit will be dispatched within standard delivery timelines.
• If a replacement is not immediately available, we may require up to 15 days to arrange one. If we cannot provide a replacement within 15 days, a full refund will be issued for the affected product.

5. Return Process – Non-Defect Returns

• Pack the product in its original packaging with the invoice, labels, tags, and all inclusions.
• We will arrange the return shipment; in this case, return shipping costs are borne by the customer.

6. Refunds

Where your purchase meets the eligibility criteria, our first remedy is always an exchange for a fresh unit. Refunds are processed in the following cases:

• Confirmed defect or damage with no replacement available within 15 days: full refund of the product price.
• Customer returns, refused deliveries (RTO), or cancellations (where accepted): refund is processed after deducting applicable charges:

Card payments:
Refund = Product Price − Payment Gateway Charges − Shipping Charges

Tabby / Tamara payments:
Refund = Product Price − Payment Gateway Charges − Tabby/Tamara Fees − Shipping Charges

Refunds are issued to the original payment method and typically reflect within 7–14 working days, depending on your bank.

7. General Terms

• Orders once confirmed cannot be cancelled or amended.
• Products purchased before a sale period cannot be exchanged during the sale period.
• Please inspect your delivery and ensure the package is in good condition and untampered before signing acceptance.
• If you receive a damaged package, write "Received Damaged" on the delivery receipt when signing with the courier, and retain the original packaging, tags, and invoice until our team completes its review.
• For sale-related policies, please refer to our Sale Terms & Conditions.

8. Warranty Claims

Issues that arise after the 2-day exchange window are handled under the manufacturer's local warranty rather than this returns policy. Contact us with your order number and a description of the fault, and we will guide you through the warranty service process.

Questions? Contact us anytime — we're here to make it right.

Shipping & Delivery Policy

At CurioBox, we deliver across the United Arab Emirates and to GCC countries — Saudi Arabia (KSA), Qatar, Oman, and Bahrain. All orders are processed and dispatched from our warehouse in Dubai, UAE.

Please note: at this time, international (GCC) shipping is available for accessories only. Espresso machines, grinders, and other equipment are delivered within the UAE only.

1. Accepted Payment Methods

We offer multiple secure payment options for your convenience:

• Visa, Mastercard, and other major credit/debit cards
• Apple Pay (where available)
• Google Pay (where available)
• Tabby – Buy Now, Pay Later (UAE customers only)
• Tamara – Buy Now, Pay Later (UAE customers only)
• Cash on Delivery – COD (UAE only)

Buy Now, Pay Later (Tabby & Tamara)

• Available exclusively for customers with a UAE billing and delivery address.
• Eligibility and installment options are subject to the respective provider's approval and terms.

2. UAE Delivery

Delivery Times

• Main cities (Dubai, Abu Dhabi, Sharjah, Al Ain, Ras Al Khaimah, Ajman, Fujairah, Umm Al Quwain): 2–3 working days.
• Western region / remote areas: 4–5 working days. For details on delivery schedules, please contact us.

Shipping Charges – UAE

Shipping charges are calculated at checkout based on your order size, weight, and delivery location.

• Commercial espresso machines and oversized items: due to their weight and handling requirements, these may require special freight arrangements. Our team will contact you after purchase to coordinate delivery details and timing.

3. GCC Shipping – Accessories Only

We currently ship to Saudi Arabia, Qatar, Oman, and Bahrain. GCC shipping is available for accessories only — espresso machines, grinders, and other equipment cannot be shipped outside the UAE at this time.

• Delivery time: 4–8 working days.
• Shipping charges: calculated at checkout based on destination, order size, and weight.
• If an order containing machines or equipment is placed with a GCC delivery address, our team will contact you; such orders may be cancelled and refunded in accordance with our policies.

4. Customs Duties & Taxes (GCC Orders)

• Duties and taxes are not included in the order total. They are additional charges levied by the destination country's customs authorities and vary based on the imported products and local regulations.
• Duties and taxes are the responsibility of the customer and are payable directly to the shipping agency upon delivery.
• If a customer refuses to pay applicable duties and taxes, resulting in non-delivery, no refund will be issued. Please refer to our Refund & Returns Policy.

5. Delivery Information

• Deliveries are dispatched to the shipping address provided at checkout. Please ensure your shipping details are accurate to avoid delivery issues.
• Please inspect your package upon delivery and note any visible damage on the delivery receipt before signing (see our Refund & Returns Policy).
• During major sale campaigns, delivery may take 7–10 working days due to high order volumes.

6. Order Cancellation

To cancel an order, please contact our customer service team at sales@curiobox.ae as soon as possible. Orders that have already been processed for shipping cannot be cancelled and will be handled as a return — please refer to our Refund & Returns Policy for details.

7. Contact Us

For delivery schedules, remote-area inquiries, machine freight coordination, or any assistance:

CurioBox
Email: sales@curiob.ae
Phone / WhatsApp: +971503960993
Dubai, United Arab Emirates

Terms of Service

Please take a few minutes to review these Terms of Service. By using curiobox.ae and purchasing products from CurioBox, you agree to follow these Terms and be bound by them.

1. General

• Any dispute or claim arising out of or in connection with this website shall be governed by and construed in accordance with the laws of the United Arab Emirates.
• The United Arab Emirates is our country of domicile.
• Minors (under 18 years of age) shall not register as users of this website and shall not transact on or use the website.
• If you make a payment on our website, the details you submit are provided directly to our payment provider via a secured connection.
• The cardholder must retain a copy of transaction records and familiarity with our merchant policies.

2. Amendments

CurioBox reserves the right to update or modify these Terms at any time without prior notice. We encourage you to review this page whenever you purchase from us or use the website. Continued use of the site after changes are posted constitutes acceptance of the revised Terms.

3. Pricing, Descriptions & Errors

From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability. CurioBox reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice — including after an order has been submitted. If a pricing error affects your order, we will contact you before dispatch to confirm or cancel it with a full refund.

4. Website Operations

CurioBox may, without prior notice and without liability, modify or discontinue operation of all or part of this website at any time at its sole discretion, and assumes no obligation to update the website.

5. Security

We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. This website is hosted on secure servers and uses SSL (Secure Sockets Layer) encryption.

All credit/debit card details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties. When you confirm your purchase, the payment screen opens directly on a secure, PCI DSS compliant payment gateway; your card number is not captured or stored on our servers.

However, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your information, we cannot warrant the security of any information you transmit to or from this website, and you do so at your own risk.

6. Online Payment

• Payment processing, verification, validation, and authorization are governed by the terms of the relevant payment service provider and your card issuer.
• CurioBox is not liable for any wrongful, unauthorized, erroneous, or incorrect payment effected between a customer and a payment service provider. Complaints regarding payment functionality should be raised directly with the card issuer or payment provider.
• Our obligation to deliver products arises only after receipt of cleared funds in our account. In the event of short funds being received, we have no obligation to deliver the products.
• We accept payments online using Visa and Mastercard credit/debit cards in UAE Dirham (AED).

7. Offers & Promotions

• Eligibility: promotions are open to all CurioBox customers except where prohibited by law or by the specific promotion's terms. Employees of CurioBox, its affiliates, and their immediate family members are not eligible.
• Promotional period: each offer runs for a defined period. Extension or early closure is at the company's sole discretion without prior public notification.
• Participation: the participation process (minimum purchase, promo code, etc.) is defined in each respective offer. Where no specific terms are published, these general terms apply.
• No stacking: no two offers, promotions, or discount codes can be combined under any circumstances.
• Limits: unless stated otherwise, limit one entry/redemption per person per email address per promotion. Promotions are void where prohibited by law.
• Returns on promotional purchases: goods purchased during offer periods are not eligible for return or exchange. In case of a suspected manufacturing defect, a qualified technical representative will inspect the product and make the final determination. Products sold as defected/seconds/liquidation stock carry no manufacturing defect claims.
• Integrity: CurioBox reserves the right to cancel, suspend, or modify any promotion if fraud, technical failure, or any factor beyond our reasonable control impairs its integrity.
• Disputes: promotion-related disputes are governed by UAE law and shall be resolved individually, without class action, exclusively before a competent court in the UAE. Claims must be raised within the offer period or, at the latest, within 7 days of the promotion's closure.
• Data: by entering a promotion, you agree to the collection and use of your information to process your entry, in line with our Privacy Policy. You may opt out of marketing communications at any time.
• After a promotion ends, its specific terms may be removed from the website after 7 days.

8. Seasonal Sales (White Friday & Similar Campaigns)

• Campaign offers are valid for a limited time and apply exclusively to selected products displayed in the campaign collection.
• Deals are available only to customers within the UAE.
• No additional discount codes can be applied to campaign-discounted products; discount stacking is strictly not allowed.
• Availability is subject to stock; high-demand items may sell out and cannot be guaranteed.
• Due to high order volumes during campaigns, delivery may take 7–10 working days.
• An order is confirmed only after successful payment and receipt of an order confirmation email.
• Returns and exchanges for campaign items follow our standard Refund & Returns Policy unless otherwise stated.
• CurioBox reserves the right to modify, extend, or end campaign offers at any time without prior notice.

09. Intellectual Property

All content on this website — including text, product descriptions, images, graphics, and logos — is the property of CurioBox or its licensors and may not be copied, reproduced, or used without prior written permission. Brand names and trademarks of products sold (e.g., manufacturer brands) remain the property of their respective owners.

10. Contact

For any clarification regarding these Terms or to resolve a dispute, please contact our customer care team:

CurioBox
Email: sales@curiobox.ae
Phone / WhatsApp: +971503960993
United Arab Emirates