Frequently Asked Questions

The questions we are asked most often. If yours is not here, email sales@curiobox.ae or message us on +971 50 396 0993.

Delivery

How long does delivery take?

Within the UAE, 2–3 working days to the main cities — Dubai, Abu Dhabi, Sharjah, Al Ain, Ras Al Khaimah, Ajman, Fujairah and Umm Al Quwain. Western region and remote areas take 4–5 working days. Everything ships from our warehouse in Dubai.

Is delivery free?

Delivery is free on UAE orders over AED 200. Below that, shipping is calculated at checkout based on the size, weight and destination of your order.

Do you ship outside the UAE?

Yes, to Saudi Arabia, Qatar, Oman and Bahrain — but for accessories only, in 4–8 working days. Espresso machines, grinders and other equipment are delivered within the UAE only at this time. Customs duties and taxes on GCC orders are payable by the customer directly to the courier.

What about large commercial machines?

Commercial espresso machines and oversized items need special freight arrangements because of their weight and handling. Our team will contact you after purchase to agree delivery timing and access.

Payment

What payment methods do you accept?

Visa, Mastercard and other major cards, Apple Pay and Google Pay where available, Tabby and Tamara buy-now-pay-later for UAE customers, and cash on delivery within the UAE.

Is it safe to pay on your site?

Yes. Payments run through a PCI DSS compliant gateway over an encrypted connection. Card details are never stored on our servers.

Returns and warranty

Can I return something if I change my mind?

No. We do not accept change-of-mind returns. Machines and grinders can be exchanged for quality-related issues within 2 days of delivery, provided the product is unused with packaging and tags intact. Accessories, cleaning products, spare parts and consumables are not returnable unless they arrive damaged or defective.

Something arrived damaged — what do I do?

Photograph the item and its packaging as soon as you open it, and contact us within 2 days of delivery with your order number and the photos. If the package looks damaged at the door, write "Received Damaged" on the courier's delivery receipt before signing. For confirmed defects we arrange a free collection.

How long is the warranty?

Products carry the manufacturer's warranty, and the period depends on the brand and model. See our Warranty page for what is covered and how to claim.

Products

Are your products genuine?

Yes. Everything we sell is sourced through official brand channels.

Can you help me choose?

That is the part of the job we enjoy. Tell us your budget, how many coffees a day you make and whether it is for home or a business, and we will tell you honestly what fits — including when the cheaper option is the right one.

Do you sell spare parts?

For many of the brands we carry, yes. Email sales@curiobox.ae with your model and the part you need and we will check availability.

Getting in touch

When are you open?

Monday to Saturday, 9:00 AM – 6:00 PM. Messages outside those hours are answered the next working day.

How do I reach you?

Email: sales@curiobox.ae
Phone / WhatsApp: +971 50 396 0993