Shipping & Delivery Policy

At CurioBox, we deliver across the United Arab Emirates and to GCC countries — Saudi Arabia (KSA), Qatar, Oman, and Bahrain. All orders are processed and dispatched from our warehouse in Dubai, UAE.

Please note: at this time, international (GCC) shipping is available for accessories only. Espresso machines, grinders, and other equipment are delivered within the UAE only.

1. Accepted Payment Methods

We offer multiple secure payment options for your convenience:

• Visa, Mastercard, and other major credit/debit cards
• Apple Pay (where available)
• Google Pay (where available)
• Tabby – Buy Now, Pay Later (UAE customers only)
• Tamara – Buy Now, Pay Later (UAE customers only)
• Cash on Delivery – COD (UAE only)

Buy Now, Pay Later (Tabby & Tamara)

• Available exclusively for customers with a UAE billing and delivery address.
• Eligibility and installment options are subject to the respective provider's approval and terms.

2. UAE Delivery

Delivery Times

• Main cities (Dubai, Abu Dhabi, Sharjah, Al Ain, Ras Al Khaimah, Ajman, Fujairah, Umm Al Quwain): 2–3 working days.
• Western region / remote areas: 4–5 working days. For details on delivery schedules, please contact us.

Shipping Charges – UAE

Shipping charges are calculated at checkout based on your order size, weight, and delivery location.

• Commercial espresso machines and oversized items: due to their weight and handling requirements, these may require special freight arrangements. Our team will contact you after purchase to coordinate delivery details and timing.

3. GCC Shipping – Accessories Only

We currently ship to Saudi Arabia, Qatar, Oman, and Bahrain. GCC shipping is available for accessories only — espresso machines, grinders, and other equipment cannot be shipped outside the UAE at this time.

• Delivery time: 4–8 working days.
• Shipping charges: calculated at checkout based on destination, order size, and weight.
• If an order containing machines or equipment is placed with a GCC delivery address, our team will contact you; such orders may be cancelled and refunded in accordance with our policies.

4. Customs Duties & Taxes (GCC Orders)

• Duties and taxes are not included in the order total. They are additional charges levied by the destination country's customs authorities and vary based on the imported products and local regulations.
• Duties and taxes are the responsibility of the customer and are payable directly to the shipping agency upon delivery.
• If a customer refuses to pay applicable duties and taxes, resulting in non-delivery, no refund will be issued. Please refer to our Refund & Returns Policy.

5. Delivery Information

• Deliveries are dispatched to the shipping address provided at checkout. Please ensure your shipping details are accurate to avoid delivery issues.
• Please inspect your package upon delivery and note any visible damage on the delivery receipt before signing (see our Refund & Returns Policy).
• During major sale campaigns, delivery may take 7–10 working days due to high order volumes.

6. Order Cancellation

To cancel an order, please contact our customer service team at sales@curiobox.ae as soon as possible. Orders that have already been processed for shipping cannot be cancelled and will be handled as a return — please refer to our Refund & Returns Policy for details.

7. Contact Us

For delivery schedules, remote-area inquiries, machine freight coordination, or any assistance:

CurioBox
Email: sales@curiob.ae
Phone / WhatsApp: +971503960993
Dubai, United Arab Emirates